FAQs
Your questions, answered.
General
Quick answers
Find answers to the most common questions about Pupdates, from how our classes work to what to expect on the day.
What is Pupdates?
Pupdates is a puppy yoga/pilates and socialisation experience. We combine gentle, all abilities exercise with time to meet, play and cuddle adorable puppies, in Glasgow, Chester and Shrewsbury.
What happens at a class?
Each session combines 30 mins exercise, 30 mins puppy play.
Do the puppies take part in the yoga or pilates?
No, the puppies don't take part in the exercises themselves! Our classes are designed so you can enjoy a gentle yoga or Pilates session while the puppies are free to play, explore, cuddle up or have a little snooze in their puppy pen.
The puppies are never forced to interact or participate, and their comfort and wellbeing always come first. You’ll also have dedicated time for puppy cuddles and socialisation before or after your exercise session!
How old are the puppies?
Our puppies are aged 6-8 weeks and come from trusted breeders.
How many people are in a class?
Classes are small, with a maximum of 14 people.
Which breeds do you have?
The breed changes from class to class. Each class listing shows which breed you'll be meeting.
Can I choose the breed?
Yes. Each class is for a specific breed, shown on the booking page, so you can pick the date and breed you'd like.
Can I bring children?
Children are more than welcome aslong as they're accompanied by an adult and know to stay seated throughout pup time.
What should I wear?
Clothes suitable to do yoga/pilates in
Do I need yoga or pilates experience?
No experience needed. Our classes are suitable for all abilities.
What if I have allergies?
As our sessions involve spending time in close contact with puppies, we wouldn't recommend attending if you have a known dog allergy, particularly if your reactions are severe.
Please bear in mind that no dog breed is completely hypoallergenic, and we can't guarantee an allergen free environment.
If you're unsure, we'd recommend seeking medical advice before booking. Your health and comfort are just as important to us as the puppies' wellbeing!
Is there parking?
Glasgow: there is free on street parking next to the studio
Chester: Yes there is free parking, we have a car park
Shrewsbury: No, there isn't parking right outside or any free parking available, so please give yourself enough time to park up.
Can I take photos?
Of course you can! One of our team will always be able to get a picture of you and with your group/friend you come with.
Cancellations and refunds
All tickets are non-refundable and non-transferable once purchased. This includes cancellations due to illness, personal circumstances or changes of plans.
As clearly stated in the ticket description at the time of booking, the advertised puppy breed is not guaranteed. We're working with live animals, and their health and welfare will always come first. Occasionally, this means we may need to change the breed attending a session. Changes to the advertised breed do not qualify for a refund or exchange.
If Pupdates has to cancel a session entirely, you'll be offered a full refund or the option to transfer to another available date.
Please double-check your chosen date, time and location before booking! ♡
Still have a question?
Drop us a message using the contact form and we'll be happy to help.
How do I book a class?
Choose your location on the Book a class page, pick a date and book your tickets online.
Can I book for a group?
Of course! Whether you're planning a birthday celebration, hen party, team outing or just a lovely day out with friends, we'd love to have you! ♡
You're welcome to book multiple tickets for one of our regular sessions, subject to availability.
If you'd prefer something a little more exclusive, we also offer private group bookings! Just get in touch with us to discuss your plans and we'll be happy to help.
Where do the puppies come from?
Our puppies come from a mixture of responsible breeders and families who have had a litter from their own family pet.
We work closely with each breeder or owner to ensure the puppies are happy, healthy and at the right stage of development to benefit from gentle socialisation.
The puppies are never owned by Pupdates. They continue living at home with their mum and littermates and return home after their sessions.
Every experience is carefully planned with the puppies' welfare as our number one priority, giving them the opportunity to meet new people, explore a different environment and build confidence in a safe, calm and supervised setting.
How do you look after the puppies?
Our puppies' safety and wellbeing are at the heart of everything we do!
We follow a carefully structured session format to ensure the puppies have the perfect balance of socialisation, play and rest.
The puppies enjoy two short periods of gentle socialisation, with a full hour of uninterrupted rest in between. During the exercise portion of our classes, they have their own safe, comfortable space away from participants.
All interactions are closely supervised, and the puppies are always free to choose whether they want to play, explore, cuddle or sleep. We never force interaction or wake sleeping puppies.
We also maintain strict hygiene procedures, provide fresh water and comfortable resting areas, and work closely with each breeder or owner to ensure every puppy's individual needs are met.
Puppy welfare will always come before anything else at Pupdates.
Where do classes take place?
We run classes in Glasgow, Chester and Shrewsbury. The venue is shown on each class listing.
Can you come to my venue?
For private events we can arrange a session at one of our locations or a venue of your choice.
What private events can I book?
Hen parties, birthdays, corporate events and more.
How much is a private event?
Private events start from £320 per hour for up to 16 people.
How do you protect puppy welfare?
uppy welfare is our number one priority, and every part of our experience has been designed with the puppies' wellbeing in mind.
We work closely with responsible breeders and family pet owners to ensure each litter is suitable for gentle socialisation and that the puppies are comfortable in a new environment.
Our sessions follow a carefully structured format, with short periods of supervised socialisation and a full hour of uninterrupted rest between classes.
We keep our class sizes small, maintain strict hygiene procedures and provide a calm, safe environment with dedicated spaces for the puppies to relax.
Most importantly, the puppies are always given a choice. They're free to play, explore, cuddle or sleep, and we never force interactions or disturb puppies who are resting.
Our aim is to make every session a positive experience for the puppies, helping them build confidence around new people and environments while ensuring their happiness, comfort and safety always come first.
Do the puppies get breaks?
Absolutely! The puppies are only ever at Pupdates for a maximum of two hours at a time, and a full hour of that is dedicated entirely to rest.
Our sessions are carefully structured to give the puppies the perfect balance of gentle socialisation and downtime, without overwhelming them.
During their hour of rest, the puppies have their own quiet, comfortable space away from participants where they can sleep, relax and recharge without interruption.
They're also free to take breaks whenever they need to during socialisation time. If a puppy would rather curl up for a snooze than have cuddles, that's absolutely fine!
We never wake sleeping puppies or force interactions. Everything happens at their own pace, because their happiness and wellbeing will always come first.
What should I bring?
Just yourself, some comfy clothes you can move around in and a pair of socks!
We recommend wearing something comfortable and stretchy so you can enjoy the yoga or Pilates session without feeling restricted.
You're welcome to bring a bottle of water, and don't forget your phone if you'd like to capture some adorable puppy moments!
Do I need my own yoga mat?
No, we provide everyone with a mat.
How do I pay?
All bookings and payments are made securely through our website!
Simply choose your preferred location, select the class you'd like to attend and follow the checkout process to purchase your tickets.
Once your payment is complete, you'll receive a booking confirmation by email with all the details you need for your session.
Please note that all tickets must be booked and paid for in advance, as we're unable to accept payments on the day.
Do you sell gift cards?
Yes. You can buy a gift card from the Gift Cards page.
Can I cancel or reschedule?
Unfortunately, all Pupdates tickets are non-refundable and non-transferable, meaning we're unable to offer refunds, change your booking to another date or transfer your ticket to a different person if you can no longer attend.
As our classes have limited spaces and are planned around the puppies' availability, we kindly ask that you double-check your chosen date, time and location before booking.
Please also note that puppy breeds are subject to change and cannot be guaranteed. A change in breed does not qualify for a refund or rescheduling.
If Pupdates ever needs to cancel a class, you'll be offered the choice of a full refund or a transfer to another available session
What if a class is cancelled?
Although we do everything we can to ensure our classes go ahead as planned, occasionally we may need to cancel a session due to unforeseen circumstances, such as illness or changes in the puppies' availability.
If this happens, we'll contact you as soon as possible using the email address provided at booking.
You'll always be offered the choice of a full refund or the option to transfer your booking to another available class.
The puppies' health and wellbeing will always come first, and we'll never go ahead with a session if we feel it isn't in their best interests.
Can't find the answer?
Get in touch
If you still have a question or need a bit more information, just drop us a message and we'll be happy to help.