FAQs
Your questions, answered.
Everything you need to know about Pupdates classes, puppies, what to expect and more. If you still have a question, just get in touch, we're always happy to help.
General
Quick answers
Find answers to the most common questions about Pupdates, from how our classes work to what to expect on the day.
What is Pupdates?
Pupdates is a puppy yoga/pilates and socialisation experience. We combine gentle, all abilities exercise with time to meet, play and cuddle adorable puppies, in Glasgow, Chester and Shrewsbury.
What happens at a class?
Each session combines 30 mins exercise, 30 mins puppy play.
Do the puppies take part in the yoga or pilates?
Answer to be added by Pupdates.
How old are the puppies?
Our puppies are aged 6-8 weeks and come from trusted breeders.
How many people are in a class?
Classes are small, with a maximum of 14 people.
Which breeds do you have?
The breed changes from class to class. Each class listing shows which breed you'll be meeting.
Can I choose the breed?
Yes. Each class is for a specific breed, shown on the booking page, so you can pick the date and breed you'd like.
Can I bring children?
Children are more than welcome aslong as they're accompanied by an adult and know to stay seated throughout pup time.
What should I wear?
Clothes suitable to do yoga/pilates in
Do I need yoga or pilates experience?
No experience needed. Our classes are suitable for all abilities.
What if I have allergies?
As our sessions involve spending time in close contact with puppies, we wouldn't recommend attending if you have a known dog allergy, particularly if your reactions are severe.
Please bear in mind that no dog breed is completely hypoallergenic, and we can't guarantee an allergen free environment.
If you're unsure, we'd recommend seeking medical advice before booking. Your health and comfort are just as important to us as the puppies' wellbeing!
Is there parking?
Glasgow: there is free on street parking next to the studio
Chester: Yes there is free parking, we have a car park
Shrewsbury: No, there isn't parking right outside or any free parking available, so please give yourself enough time to park up.
Can I take photos?
Of course you can! One of our team will always be able to get a picture of you and with your group/friend you come with.
Cancellations and refunds
All tickets are non-refundable and non-transferable once purchased. This includes cancellations due to illness, personal circumstances or changes of plans.
As clearly stated in the ticket description at the time of booking, the advertised puppy breed is not guaranteed. We're working with live animals, and their health and welfare will always come first. Occasionally, this means we may need to change the breed attending a session. Changes to the advertised breed do not qualify for a refund or exchange.
If Pupdates has to cancel a session entirely, you'll be offered a full refund or the option to transfer to another available date.
Please double-check your chosen date, time and location before booking! ♡
Still have a question?
Drop us a message using the contact form and we'll be happy to help.
How do I book a class?
Choose your location on the Book a class page, pick a date and book your tickets online.
Can I book for a group?
Of course! Whether you're planning a birthday celebration, hen party, team outing or just a lovely day out with friends, we'd love to have you! ♡
You're welcome to book multiple tickets for one of our regular sessions, subject to availability.
If you'd prefer something a little more exclusive, we also offer private group bookings! Just get in touch with us to discuss your plans and we'll be happy to help.
Where do the puppies come from?
We work with trusted breeders and follow strict welfare guidelines.
How do you look after the puppies?
Puppies have regular rest periods in a separate, quiet area so they never get overwhelmed.
Where do classes take place?
We run classes in Glasgow, Chester and Shrewsbury. The venue is shown on each class listing.
Can you come to my venue?
For private events we can arrange a session at one of our locations or a venue of your choice.
What private events can I book?
Hen parties, birthdays, corporate events and more.
How much is a private event?
Private events start from £600 per hour for up to 16 people.
How do you protect puppy welfare?
Puppy welfare comes first, always. We work with trusted breeders, follow strict welfare guidelines and make sure puppies have plenty of rest, a quiet space and controlled socialisation.
Do the puppies get breaks?
Yes. Puppies have regular rest periods in a separate, quiet area.
What should I bring?
Answer to be added by Pupdates.
Do I need my own yoga mat?
Answer to be added by Pupdates.
How do I pay?
Answer to be added by Pupdates.
Do you sell gift cards?
Yes. You can buy a gift card from the Gift Cards page.
Can I cancel or reschedule?
Answer to be added by Pupdates.
What if a class is cancelled?
Answer to be added by Pupdates.
Can't find the answer?
Get in touch
If you still have a question or need a bit more information, just drop us a message and we'll be happy to help.